Questions?
Need assistance? Have a question? Check out the list of
frequently asked questions below. If you don't find the answer
you're looking for, please feel free to contact us by e-mail at:
sales@basiclightingsupply.com
1) How does a customer place an order with you?
2) How will customers be billed?
3) How will your customers be billed for shipping?
4) What is your return policy?
5) What happens if a product is out of stock or on back order?
6) How long does it take for a customer to receive an order?
7) If a customer returns a good product, or rejects the shipment?
8) What if I need help choosing the right product?
9) What kind of warranty do I have?
10) What is Full Spectrum lighting?
11) Who makes your lamps?
12) Do you sell my name or address to other sites?
13) Is my credit card number secure?
14) What if I need a specialized product?
15) How do I contact the company?
1) How does a customer place an order with you?
Customers can place an order with us in several ways. Our website is open 24 hours a day. Our physical store is open Mon-Fri 7:30am-5:00pm, feel free to call or visit with questions and orders.
2) How will customers be billed?
Customers can pay for their orders via credit card (Visa and MasterCard), check, and Paypal online.
3) How will your customers be billed for shipping?
The shipping costs are automatically updated within the website. If the order is placed by means other than online, costs will be added into the total and itemized. On certain products there will be increased shipping costs due to weight or size. Special shipping such as next day air or additional insurance can be purchased through customer service Mon-Fri 7:30am-5:00pm.
4) What is your return policy?
If the product is damaged then an RMA must be acquired and affixed to the return label. The product must be shipped back within 7 days of receipt of the RMA. If the product is damaged during shipment then that must be dealt with the shipping company. We are careful to test and pack with the utmost care and we suggest always to have Shipping Insurance on all products.
5) What happens if a product is out of stock or on back order?
If a product is out of stock or on back order the customer will be notified (if possible) and the product will be shipped out as soon as possible.
6) How long does it take for a customer to receive an order?
An order usually takes about a week to arrive. In certain circumstances it may take longer in which case the customer will be notified (if possible). Special shipping such as next day air or additional insurance can be purchased through customer service Mon-Fri 7:30am-5:00pm.
7) If a customer returns a good product, or rejects the shipment?
If for some reason other than damages, shipments are returned then the refund will be made minus a 15% restocking fee.
8) What if I need help choosing the right product?
We are available to answer any lighting questions you may have via e-mail, or by phone Mon-Fri 7:30am-5:00pm
9) What kind of warranty do I have?
We back our products to be fully operational for the products manufacture advertised lifetime.
10) What is Full Spectrum lighting?
Full spectrum lighting is a true white light. This brings out the colors of products and the environment better. Full spectrum lighting also decreases eyestrain when using an computer, or working in visually extensive areas.
11) Who makes your lamps?
We have an extremely large distribution system that allows for us to find, receive and ship almost any lighting and sign product.
12) Do you sell my name or address to other sites?
No. Your name and address will never be sold to anyone else. We will not provide any information on our customers unless expressly authorized by you.
13) Is my credit card number secure?
We are committed to keeping you safe. The purchase area of the site is secure and you can also use Paypal, which is rated as the most secure way to make an Internet purchase.
14) What if I need a specialized product?
If you need a product not listed on our website then feel free to contact us. We would welcome the chance to provide you with excellent customer service and getting the right product to you.
15) How do I contact the company?
Please feel free to contact us with your questions, comments, or suggestions. We welcome your feedback!
Basic Lighting & Sign Supply
Customer Service
Phone: 972-329-7733
Fax: 972-329-7788
sales@basiclightingsupply.com
Address:
2309 Franklin Dr. Ste. D
Mesquite, TX 75150
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